Ordering & Delivery

Q1. How do I place an order on Curocin?
Visit www.curocin.com, browse through categories, select your products, and proceed to checkout. You can order with or without registering, but we recommend creating an account for better tracking and offers.

Q2. Do I need a prescription to order homeopathic products?
Most homeopathic products are available over the counter and do not require a prescription. However, for certain medicines, if required under law, we may request a valid prescription upload during checkout.

Q3. Can I modify or cancel my order?
Yes, but only before it is dispatched. Once shipped, cancellation is not possible. For modification requests, contact our support team promptly.

Q4. When will I receive my order?
Estimated delivery time depends on your location:

  • Metro cities: 2–4 working days
  • Other urban areas: 3–6 days
  • Rural areas: 5–8 days

Q5. Will I receive shipping confirmation and tracking info?
Yes. After dispatch, you will receive an email and/or SMS with your tracking number and courier details.

Payment & Pricing

Q6. What payment options are available?
We accept:

  • Cards (Visa, MasterCard, Rupay etc.)
  • UPI (Gpay, Paytm etc.)
  • Net Banking
  • Wallets (Amazon Pay, Paytm etc.)
  • Cash on Delivery (Select pin codes only)

Q7. Is Cash on Delivery available for all orders?
It depends on your pin code. If available in your area, you’ll see the option at checkout. Additional COD charges may apply.

Q8. Are my payment details secure?
Yes. All payments are processed via secure, encrypted, PCI-DSS compliant gateways. Curocin never stores your card or banking details.

Returns, Refunds & Cancellations

Q9. Can I return a product?
Yes, if:

  • The item is damaged, expired, defective, or incorrect
  • The return is initiated within 48 hours of delivery
  • The product is unused, unopened, and in original condition

Q10. Which products are non-returnable?
We do not accept returns of:

  • Opened or used medicines
  • Products returned after 48 hours
  • Liquids, dilutions, and mother tinctures (unless leaking or defective)

Q11. How long does it take to receive a refund?
Refunds are processed within 7–10 business days to the original payment method, after product verification.

Q12. What if my order is delayed or not delivered?
In case of delivery failure due to incorrect address or unavailability, your order will be returned and refunded after deducting applicable charges. Contact support for help.

Product & Prescription Information

Q13. Are your products genuine?
Absolutely. Curocin sources products only from verified, authorized homeopathic manufacturers and stockists. All medicines are clearly labeled with MRP, batch number, and expiry.

Q14. Can I buy multiple potencies of the same medicine?
Yes. You can choose different potencies and quantities on the product page before adding to cart.

Q15. How should I store homeopathic medicines?
Store in a cool, dry place, away from direct sunlight, strong odors, and moisture. Do not refrigerate unless specified.

Product & Prescription Information

Q16. How do I use a coupon code?
Apply your promo code during checkout in the 'Coupon Code' field. Discounts will reflect instantly if valid.

Q17. Can I combine multiple discounts?
No. Only one promo code can be applied per order.

Q18. Are coupons or gift cards refundable?
No. Coupons, vouchers, or gift cards are non-refundable and non-redeemable for cash.

Homeopathy FAQs

Q20. What is homeopathy?
Homeopathy is a natural system of medicine based on the principle of “like cures like.” It uses highly diluted substances to stimulate the body’s healing response.

Q21. Are homeopathic medicines safe?
Yes. They are generally considered safe, non-toxic, and free of side effects when taken correctly.

Q22. Can I take homeopathy with allopathy?
Often yes, but it's best to consult your doctor or homeopathic practitioner, especially for chronic or serious conditions.

Q23. Are homeopathic medicines suitable for children and elderly?
Yes. Homeopathy is widely used across all age groups, including infants, pregnant women, and seniors.

Accessibility & Support

Q24. Is the website accessible for visually impaired users?
We are working toward WCAG 2.1 guidelines to ensure our site is keyboard-friendly, screen-reader compatible, and high-contrast.

Q25. How do I contact customer support?
📧 support@curocin.com
🕐 Mon–Sat, 10:00 AM to 6:00 PM

Q26. What if I have a grievance or legal complaint?
You may escalate unresolved issues at:
📧 support@curocin.com
We respond within 48 hours, with resolution in 7 days.